Refund policy

Cancellations

We want to ensure you have a pleasant experience when ordering from us!
If you change your mind after making a purchase, you have a generous 2-day window to cancel without any fees.

If you decide to cancel within this period, rest assured we will be happy to issue a full refund, processed within 10 to 15 business days.

Your satisfaction is our top priority!

Damaged or Incorrect Item

If a product arrives incorrect, defective, or damaged during shipping, please contact us immediately.

In this case, we will take care of:

  • A refund or

  • Reshipping of the item

There will be no additional cost to you: Hyalift Pro covers all fees.

We will need a photo or video of the damaged item to process your request.
If a return is necessary, we will provide the instructions and cover the shipping costs.

Returns

We want you to have the best possible shopping experience.
That’s why we offer a 14-day return window from the delivery date.

If for any reason you are not completely satisfied, contact our support team and we will do our best to assist you.

Return Conditions:

  • The product must be in its original condition

  • Unopened and unused

  • In its original packaging

Customers are responsible for return shipping costs unless the product was damaged upon delivery.

Contact for Returns/Cancellations: contact@velysto.com
Availability: Monday to Friday, 9:00 AM to 5:00 PM
Policy applicable only in these countries: Europe, United States

How to Request a Refund?

Send an email to: contact@hyaliftpro.com

Returns must be made within 10 days from the delivery date.

The product must be in new condition.

If the item is used or damaged, a refund cannot be issued.

Who Covers the Return Shipping Costs?

If the item arrives damaged: Hyalift Pro covers the return shipping costs.

If you change your mind within the allowed period: return shipping costs are your responsibility.

Responsibility for Shipping Issues

At Hyalift Pro, we do our best to ensure fast and secure shipping.
However, once packages are handed over to the carrier, their responsibility begins.

We cannot be held liable for:

  • Delays

  • Losses

  • Damage caused by delivery companies

In case of any issues, please contact the carrier’s customer service directly.
We remain available to assist you with your claims if needed.

Money-back Guarantee

Hyalift Pro offers a 90-day money-back guarantee.
However, this guarantee does not apply if:

  • The customer is not satisfied with the color ordered

  • The item is damaged after use

  • The customer refuses delivery

  • The issue is caused by a delay or damage from the carrier

Need Help?

For any questions regarding our return or refund policy, please contact us at: contact@hyaliftpro.com